We do our best to process orders once we have received them. We pack the products in a box for safe delivery, we contact the courier company and make delivery arrangements based on the delivery information you provided.
1.What are your operational hours?
We operate from Mondays – Fridays (8:00am –5:30 pm) except on public holidays and office closures.
2. How do I place my order?
You may browse for products through the categories on our website or search using keywords. Click on the product thumbnail to find out more.
Select the quantity of the product and click ‘Add to Cart’ if you want to purchase. Click on ‘Check out’ once you have done with your selections. You may be requested to login to ANP account if you have not done so. If you do not have any account, you may create an online account with us in order to make an order on ANP website.
Select your preferred delivery method and fill up the delivery and billing address.
Select your preferred payment mode and proceed with payment.
Only Have Paynow UEN 200607937Z OR Transfer Asia Natural Products Pte Ltd. Bank OCBC Acc No.514716091001
You will receive an order acknowledgement email once you have successfully placed an order.
Your order will be delivered to your delivery address or collection point in the next 23 working days.
You may check them via your ‘Order History’ in ‘My Account’ to track on your order.
3. Can I make changes to my order items after I have received the order confirmation via email?
No. Changes cannot be made to a confirmed order. The confirmed order has to be cancelled and a new order shall be made.
4. If I purchased an item before a promotion starts but only receive the items after the promotion, am I entitled to the promotion’s benefits?
No. Orders are processed at the point of receiving them, hence, items would be charged at the price as at the moment of sale, regardless of the delivery date.
5. May I place my order through the phone?
Yes. Please call 63360995.
6. How do I know if I have placed my order successfully?
If your order has been successfully placed, you would receive an auto generated email confirmation with your order number, order date, a summary of your order items and a shipping address within minutes.
Please ensure that you have provided us with a valid email address.
If you do not receive your confirmation email within a few minutes of placing the order, please check your spam folder, in case the confirmation email got delivered there instead of your inbox.
Alternatively, you may log in to your account and check under your Orders.
7. How do I check the status of my order? You may check your order statuses via these simple steps.
Step 1: Login to your account by keying your username and password.
Step 2: Click on Orders.
Step 3: Click on Order Details and search via the order number and order date of your order.
The glossary below explains the different statuses for your order.
Storefront | Order Status |
Being Processed | We are processing your order. |
Shipped | Your order is being delivered. |
Cancelled | Your order is cancelled. |
Failed | Order unsuccessful, please place your order again. |
You may place your order 14 days in advance of your expected delivery date. However, if you wish to place an order of more than 14 days up to a maximum of 21 days in advance, please write in to estore@anp.sg
8. Can I cancel my order and be refunded?
Yes. Please email your order cancellation request to Estore@anp.sg by 12noon the working day before your delivery.
Otherwise, a cancellation fee of $50 and/or 5% of the total order amount (whichever is higher) may apply.
For example, the scheduled delivery date is Monday, 1 Sept 2021. The order must be cancelled on Friday before 12noon.
Refunds would take up to 14 working days to be processed, subjected to your credit card’s billing cycle.
9. How many days in advance can I place my order?
10. How many days in advance can I choose my delivery dates?
You may place your order 14 days in advance of your expected delivery date. However, if you wish to place an order of more than 14 days up to a maximum of 21 days in advance, please write in to estore@anp.sg
11. What are your delivery timings?
Local Delivery (Singapore)
We deliver from Mondays to Fridays and also offer the choice of Saturday deliveries except if the chosen weekday or Saturday is a public holiday.
Each delivery slot has a maximum capacity and we would encourage you to place your order in advance.
The available time slots per day are as follows:
Mondays to Fridays (excluding public holidays)
9.30am – 12.00pm
12.30pm - 5.30pm
Order Time | Earliest Available Delivery Time Slot | Example |
Monday – Friday Before 12noon | Next Working Day | For orders placed on Monday, 9.30 am, earliest available time slot will be Tuesday. |
Saturday, Sunday & Public Holiday | Following Working Day | For orders placed on Saturday, the earliest available time slot will be Tuesday on the following week. |
12. Is there any delivery charge?
Free delivery with min S$50 spend. S$ 4 delivery charge will be applied for spending lower than S$50.
13. May I make changes to the delivery address?
Local Delivery (Singapore)
Yes. Please contact us by 12noon the working day before your delivery. For example, the scheduled delivery is Monday, 1 Sept 2014. The delivery address must be confirmed by before 12noon.
Email: estore@anp.sg
Phone: + 65 63360995 Operation Hours: Mon – Fri (9.00am – 6.00pm GMT+8)
Otherwise, $50 cancellation fees may apply.
If delivery attempt has been done, a courier charge of $15 would be levied.
Rules & Regulations
Delivery Exceptions
Ensure the recipients’ addresses and contact details are correct before proceeding with payment at Checkout.
Singapore deliveries returned to ANP after failed attempts by the courier company to contact the recipient will be forfeited.
International deliveries not received by the recipient after failed attempts by the courier company to contact the recipient will be treated as abandoned at the receiving country.
